Grievance Redressal Policy
CP Capital policy is to treat and service all the clients consistently and fairly. CP Capital has laid down the appropriate grievance redressal mechanism within the organization to resolve disputes arising in this regard. This mechanism shall ensure that all disputes arising in connection with any matter pertaining to business practices, lending decisions, credit management and recovery decisions shall be heard and the response would be sent for such complaint / grievance.
Customer can forward the complaint through below modes of communication
E-mail us at: customercare@cpcapital.in
All the customer queries and complaints registered through the above channels shall be reviewed, monitored and resolved to the satisfaction of our customers. The focus shall be to ensure all grievances are resolved in a timely basis and to the full satisfaction of our customers.
CP Capital has appointed a Grievance Redressal Officer who can be approached by the public for resolution of complaints against the Company.
All CP Capital branches / places where business is transacted a notice will display the following information prominently, for the benefit of their customers:
Grievance Redressal Officer
CP Capital LimitedCP-Tower-1, Road No. 1,IPIA, Kota, Rajasthan-324005Email ID: info@cpcapital.in
Complaints Handling Documentation
Every documentation (incl. communication with Staff) to each Complaint shall be stored by the Customer Care Department until the final Complaint resolution and then archived in line with the local legal requirements.
Registration of Complaints
The Company shall register, internally, Complaints in accordance with the national timing requirements in an appropriate manner (for example, through a secure electronic register).
Reporting to Regulatory Authorities
The Company shall provide information on Complaints and Complaints handling management and process to the regulatory authorities or RBI/ NBFC Ombudsman as per applicable law.
Local Implementation of the Policy
The Company is required to implement this Policy by the BoD approval. The Company is obliged to follow the full scope application of this Policy
Owner of the Policy
The responsible department/owner of this Policy is the Customer Care Function.
A flow chart for Grievance Redressal Policy